Terms & Conditions
The Website
Anna Sassi Design is a design studio specialising in textile design and prints. We offer products for sale on our website, and work on commissioned and freelance projects. The Website allows you to browse Anna Sassi Design digital products, physical products and services.
The Website is operated by Anna Sassi (ABN 37 184 113 990) t/a Anna Sassi Design. Access to and use of the Website, or any of its associated Products and Products and Services, is provided by Anna Sassi Design. Please read these terms and conditions carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Products and Services, immediately. Anna Sassi Design reserves the right to review and change any of the Terms by updating this page at its sole discretion.
Copyright
The Anna Sassi Design Website, all of the Products and Services and all of the related products of Anna Sassi Design are subject to copyright. This includes but is not limited to: art works, text, images, graphics and logos owned by Anna Sassi Design. If this is breeched Anna Sassi Design will seek further action. The contents of our website are intended solely for your personal, non-commercial use. This site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not permitted by the owners of Anna Sassi Design.
Lead times
Please note that all our products are printed to order. The approximate lead time is 14 days. If there are any delays we will advise you immediately.
Colour accuracy and quality assurance
We print with the latest digital technology and are confident the colour accuracy between batches is very high. We do not guarantee 100% colour accuracy between different print batches.
The colour on your monitor, tablet or phone will differ from the actual product. For the most accurate representation of colour, please contact us to obtain physical samples.
Delivery and acceptance of goods
You will be asked to sign a Proof of Delivery docket when our goods are delivered to you. Damages to goods must be noted on the Proof of Delivery docket or notified in writing to us within 7 days of delivery and returned within 14 days. If you subsequently find you have received faulty goods you should contact us regarding our return requirements. If no one was available to accept deliveries between the time 8:00am to 5:00pm Monday to Friday, then re-delivery fees may apply.
International orders
In countries other than Australia or New Zealand, your order may be subject to the customs fees, import duties and taxes of the country to which you have your order shipped. These charges are the recipient's responsibility. International delivery times are not guaranteed and are subject to customs clearance delays.
Refund policy
Services
Unless agreed otherwise, Anna Sassi Design will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Anna Sassi Design makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances.
Products
Anna Sassi Design does not provide returns on a change of mind basis, as these items are made to order. Anna Sassi Design will only accept the return of any goods by prior arrangement and provided goods are returned within 14 days where the packaging is unopened and goods remain in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause. If you would like to return a product, please e-mail hello@annasassi.com with the reasons behind your desire to exchange. If you’re unhappy with your order for another reason, we would love to hear from you and will try to help.
Warranty and guarantee
We place the highest importance on supplying your order correctly and that it is of acceptable quality. If we have supplied it incorrectly or it is of unacceptable quality, we will either replace it with the correct item or refund the full cost of your order plus any costs associated with returning it to us. Refunds/replacements/credits cannot be arranged until we have received and inspected the returned order.
Privacy
Please be assured that Anna Sassi Design recognises the importance of privacy. We will only seek information that is required to conduct our business. Your personal information is collected to enable us to process orders, deliver goods and/ or to inform you of special promotions. If you receive any promotional material from us and do not wish to do so, simply click 'unsubscribe'. Anna Sassi Design will not disclose, sell or trade your personal information to any third parties, other than third party suppliers in the delivery of goods you have agreed to, or when legally required.